What materials are used in your toys?
What materials are used in your toys?
Our toys are crafted from reclaimed T-Yarn and other upcycled materials, ensuring they're eco-friendly and durable. Each toy is unique, reflecting our commitment to sustainability.
Are your toys suitable for all dog breeds?
Yes! Our fuGly friends & knotted tug toys are designed to be safe and enjoyable for dogs of all sizes, from small breeds to larger ones.
How should I care for the fugly/kknotted rope tug?
We recommend spot cleaning or hand washing in cold water, then air drying to maintain the toy's integrity.3dogscapetown
Giving Back
How does my purchase support rescue dogs?
With every third purchase, we donate a toy to a rescue dog awaiting a forever home. Your support helps us bring joy to these deserving animals.3dogscapetown
Which organizations do you support?
We collaborate with various rescue organizations, including Staffy Rescue SA, Pitpals, and Cape Dachshund Rescue, among others. See our donate page for more organisations we have supported.3dogscapetown
Custom Orders & Donations
Can I request a custom toy or cushion?
Yes, we offer custom designs. Please contact us with your ideas, and we'll work with you to create something special.3dogscapetown
How can I donate to support your mission?
You can donate directly through our website's donation page. Your contributions help us continue our work with rescue organizations and support our sustainability initiatives.
Ordering & Shipping
Do you offer free shipping?
Yes, we provide free shipping on orders over R1000.
What are your shipping rates and delivery times?
For orders under R1000, there's a flat shipping rate of R80. We aim to ship orders within 3–5 working days
Can I pick up my order locally?
Absolutely! We offer free local pickup in Loevenstein, Cape Town.
What is your shipping policy?
We want to ensure a smooth shipping experience for you. Here are a few important points to note:
- No items shall be shipped without payment in full.
- It is the responsibility of the customer to ensure that all shipping details provided are correct. Double-check the information before placing your order to avoid any delays or delivery issues.
What is your refund policy?
If you're not satisfied with your purchase, we offer refunds if items are returned in their original condition. We want you and your furry friends to be happy with our products, so if there's any issue, please reach out to us and we'll do our best to make it right.
Still Have Questions?
If you don’t find what you’re looking for here, we’re happy to help!
📩 Contact us via our Contact Page or email us directly at hello@3dogs.co.za.
Thank you for choosing 3Dogs – where every toy gives back, and every purchase makes a difference.
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Contact Us direct
Have any questions about our sustainable pet toys or want to find out more about our business or donation opportunities? Simply visit our contact page here.
